Student Complaint

As a caring community, New Mexico State University (NMSU) is committed to providing the highest level of service and quality to all students. Integral to that commitment, NMSU recognizes the student’s right to file a complaint and provides support for grievance procedures. For more information visit Student Help and Complaint Process.

For all students, it’s highly recommended that they attempt to resolve their grievance at the institutional level using the processes defined in the Student Handbook for Student Academic Grievance and Student Non-Academic Grievance Policies.

Questions concerning the policies and procedures in the NMSU Student Handbook should be directed to:

Office of the Dean of Students
New Mexico State University
MSC 3923
P.O. Box 30001
Las Cruces, NM 88003-8001
575 646-1722

Contact the Office of Institutional Equity if you have questions, concerns, or complaints regarding discrimination. More information is at Student Help and Complaint Process.

Distance Education Students Residing in a SARA State

If a Distance Education (DE) student resides in a SARA member state, and the student’s complaint can’t be resolved internally at NMSU, the student may file a complaint with the New Mexico Higher Education Department and our accrediting body, the Higher Learning Commission.

Distance Education Students Residing in a Non-SARA State

If a DE student resides in a non-SARA state, and the student’s complaint can’t be resolved internally at NMSU, the student may file a complaint at their home state authorizing agency, per the contact information listed below.

State SARA Agency
Alabama Non-SARA Alabama Commission on Higher Education
Telephone: (334) 242-1998
Fax: (334) 242-0268
Alaska SARA Alaska Commission on Postsecondary Education
Telephone: (907) 465-2962
Fax: (907) 465-5316
Arizona SARA Arizona State Board for Private Postsecondary Education
Telephone: (602) 542-5709
Fax: (602) 542-1253
Arkansas SARA Arkansas Department of Higher Education
Telephone: (501) 371-2000
ADHE_Info@adhe.edu
California Non-SARA Bureau for Private Postsecondary Education
Telephone: (916) 431-6959
Fax: (916) 263-1897
bppe@dca.ca.gov
Colorado SARA Colorado Department of Higher Education
Telephone: (303) 862-3001
Fax: (303) 866-4266
Connecticut Non-SARA Connecticut Board of Regents for Higher Education
Telephone: (860) 723-0000
webmaster@ct.edu
Delaware Non-SARA Delaware Department of Education
Telephone: (302) 735-4000
Fax: (302) 739-4654
Florida Non-SARA Florida Commission on Independent Education
Phone: 850-245-0505
Fax: 850-245-9667
cieinfo@fldoe.org
Georgia Non-SARA Nonpublic Postsecondary Education Commission
Telephone: 770-414-3300
Fax: 770-414-3309
Hawaii Non-SARA Department of Commerce and Consumer Affairs
Telephone: (808) 933-0910
Fax: (808) 933-8845
Idaho SARA Idaho Board of Education
Telephone: (208) 334-2270
Fax: (208) 334-2632
Illinois SARA Illinois Board of Higher Education
Telephone: (217) 782-2551
Fax: (217) 782-8548
Indiana SARA Indiana Commission on Proprietary Education
Telephone: (317) 464-4400
Fax: (317) 233-4219
complaints@che.in.gov
Iowa SARA Iowa College Student Aid Commission
Telephone: (515) 725-3400
Fax: (515) 725-3401
Kansas SARA Kansas Board of Regents
Telephone: (785) 296-3421
Fax: (785) 296-7052
Kentucky Non-SARA Kentucky Council on Postsecondary Education
Telephone: (502) 573-1555
Fax: (502) 573-1535
Louisiana SARA Louisiana Board of Regents
Telephone: (225) 326-6400
Fax: (225) 342-9318
Maine Non-SARA Maine Department of Education
Telephone: (207) 624-6600
Fax: (207) 624-6700
Maryland Non-SARA Maryland Higher Education Commission
Telephone: (410) 528-8662
Fax: (800) 974-0203
Massachusetts Non-SARA Massachusetts Board of Higher Education
Telephone: (617) 994-6950
Fax: (617) 727-0955
Michigan Non-SARA Michigan Department of Energy, Labor & Economic Growth
Telephone: (517) 373-1820
Fax: (517) 373-2129
Minnesota SARA Minnesota Office of Higher Education
Telephone: (651) 642-0567
Fax: (651) 642-0675
Mississippi Non-SARA Mississippi Commission on College Accreditation
Telephone: (601) 432-6372
Fax: (601) 432-6225
Missouri SARA Missouri Department of Higher Education
Telephone: (573) 751-2361
Fax: (573) 751-6635
info@dhe.mo.gov
Montana SARA Montana University System, Montana Board of Regents
Telephone: (406) 444-6570
emorrison@montana.edu
Nebraska SARA Nebraska Coordinating Commission for Postsecondary Education
Telephone: (402) 471-2847
Fax: (402) 471-2886
Nevada SARA Nevada Commission on Postsecondary Education
Telephone: (702) 486-7330
Fax: (702) 486-7340
New Hampshire SARA New Hampshire Postsecondary Education Commission
Telephone: (603) 271-3494
Fax: (603) 271-1953
Lori.Temple@doe.nh.gov
New Jersey Non-SARA New Jersey Office of the Secretary of Higher Education
Telephone: 1 (609) 292-4310
New Mexico SARA New Mexico Higher Education Department
Telephone: (505) 476-8400
Fax: (505) 476-8453
New York Non-SARA Office of College and University Evaluation
Telephone: (518) 474-1551
Fax: (518) 486-2779
North Carolina Non-SARA North Carolina Community College System,
Office of Proprietary School Services

Telephone: (919) 807-7146
Fax: (919) 807-7164
North Dakota SARA North Dakota State Board for Career and Technical Education
Telephone: (701) 328-3180
Fax: (701) 328-1255
Ohio SARA Ohio State Board of Career Colleges and Schools
Telephone: (614) 466-2752
Fax: (614) 466-2219
Oklahoma SARA Oklahoma State Regents for Higher Education
Telephone: (405) 225-9100
communicationsdepartment@osrhe.edu
Oregon SARA Department of Education – Private and Career Schools Office
Telephone: (503) 947-5600
Fax: (503) 378-5156
Pennsylvania Non-SARA Pennsylvania Department of Education, Division of Program Services
Telephone: (717) 783-6137
Fax: (717) 783-6139
Rhode Island Non-SARA Rhode Island Board of Governors for Higher Education
Telephone: (401) 456-6008
dgrossman-garber@ribghe.org
South Carolina Non-SARA South Carolina Commission on Higher Education
Telephone: (803) 737-2260
Fax: (803) 737-2297
South Dakota SARA South Dakota Board of Regents
Telephone: (605) 773-3455
Fax: (605) 773-5320
Tennessee SARA Tennessee Higher Education Commission
Telephone: (615) 741-3605
Fax: (615)741-6230
Texas Non-SARA Texas Higher Education Coordinating Board
Telephone: (512) 427-6101
Contact Form
Utah Non-SARA Utah Division of Consumer Protection
Telephone: (801) 530-6601
Fax: (801) 530-6001
Vermont SARA Vermont State Board of Education
Telephone: (802) 479-1030
DOE-EdInfo@state.vt.us
Virginia SARA Private & Out-of-State Postsecondary Education, State Council of Higher
Education for Virginia

Telephone: (804) 225-2600
Fax: (804) 225-2604
Washington SARA Washington Higher Education Coordinating Board
Telephone: (360) 753-7800
info@wsac.wa.gov
Washington, D.C. Non-SARA Washington, D.C. – Education Licensure Commission
Telephone: (202) 727-6436
osse.elcmail@dc.gov
West Virginia SARA West Virginia Higher Education Policy Commission
Telephone: (304) 558-2102
Fax:(304)558-4820
jtice@hepc.wvnet.edu
Wisconsin Non-SARA Wisconsin Educational Approval Board
Telephone: (608) 266-1996
Fax: (608) 264-8477
Wyoming SARA Wyoming Department of Education
Telephone: (307) 777-7675
Fax:(307) 777-6234
wdewebsite@wyo.gov